Ampeg

AMPEG LIMITED PRODUCT WARRANTY

 

Brand

Product Category

Product Models

Warranty Policy

Other

Ampeg

MI Amps and Cabinets

All Heritage Series

5-year electronics, 2-year speakers, nontransferable

180-day tubes

MI Amps and Cabinets

All SVT Classic and Pro Series

5-year electronics, 2-year speakers, nontransferable

90-day tubes and foot switches

MI Amps, Cabinets and Combos

All PF Series, BA Series, GVT, B Series and Micro CL/VR

2-year electronics, 2-year speakers, nontransferable

90-day tubes and foot switches

All Guitars

All Models

Limited lifetime, nontransferable

1-year electronics

Footpedals

SCR-DI, Classic and Scrambler Pedals

1-Year, nontransferable

This Limited Product Warranty ("Product Warranty") is provided by Yamaha Guitar Group, Inc. ("YGG") and is applicable to Products (as defined below) purchased in the United States through a YGG- authorized reseller or dealer.  THIS PRODUCT WARRANTY TOGETHER WITH THE DOCUMENTATION, YOUR INVOICE, RECEIPT AND THE TERMS AND CONDITIONS LOCATED AT [ampeg.com/support/warranty/] CONSTITUTE THE ENTIRE AGREEMENT, AND SUPERSEDES ANY WARRANTY TERMS CONTAINED IN THE OPERATOR MANUAL.  The Product Warranty will not extend to anyone other than the original purchaser of the product (hereinafter, "Customer," or "you" or "your"). 

Section 1.  Definitions.   (a) "Documentation" means the specifications, operator's manual (other than the product warranty contained therein), invoice and product receipt furnished to Customer at the time of sale.  For the avoidance of doubt, the Documentation does not include the limited warranty contained in the operator's manual which may differ from this product Warranty.  If this Product Warranty conflicts with any terms and conditions of the Documentation or your invoice, receipt or the terms and conditions located at [ampeg.com/support/warranty/], this Product Warranty will prevail. (b) "IPR" means patent, copyright, trademark, trade secret and other intellectual property rights. (c) "Product" means your product bearing the official Ampeg name. (d) "Warranty Period" means the time period (see Warranty Period table above) from the original date of purchase of the Product. To determine the Warranty Period for the Product, see your invoice, receipt or the warranty period described herein.

Section 2.  Limited Warranty and Remedies

2.1       Warranties.  YGG warrants to Customer that the Product will be free from defects in materials and workmanship under normal use during the Warranty Period of (see Warranty Period table above).  This Product Warranty does not include:  (a) physical installation or removal of the Product at or from Customer's site; (b) visits to Customer's site; (c) labor necessary to effect repairs or replace defective parts other than during normal business hours Pacific time, exclusive of weekends and YGG / authorized service center holidays; (d) expendable or disposable items; (e) Product calibration; (f) any power distribution related to the Product, accessories or other devices associated with the use of the Product within the Customer's facility (e.g., outlets, fuse boxes and wiring); (g) Products with missing or altered inspection seals or serial numbers; (h) normal wear and tear such as scratches, etc; or (i) any work with any third party equipment or software.

2.2       Remedies.  If the Product fails to conform to the warranty in Section 2.1, then YGG or its authorized service representative will, at its option, either repair or replace any such nonconforming Product, provided that Customer gives notice of the noncompliance within the Warranty Period to Company at [ampeg.com/support] or by calling YGG technical support at [(818) 575-3600] between normal business hours Pacific time, excluding weekend or YGG holidays.  Please retain the original dated sales receipt as evidence of the date of purchase. You will need it to obtain any warranty service.  As part of your notice of noncompliance include a detailed description of the manner in which the Product does not comply (including, without limitation, the date, location and description of the circumstances under which the noncompliance occurred or was first noticed), the date of purchase, the model and serial number(s), information and results of any testing done by you using the approved testing methods set forth in the Documentation, your contact information, a request for authorization to return the Product and such other reasonable information requested by YGG or its authorized service representative.

2.3       Product Warranty Claim Procedure.  In order to recover under this Product Warranty, you must provide valid proof of purchase (such as an original receipt, Product warranty registration card, on-line registration or other documentation YGG deems acceptable) for the Product.  When YGG receives any such notice, YGG will evaluate the documentation and materials to determine whether the Product Warranty applies and, if so, to determine the appropriate warranty service arrangement: field repair or manufacturer repair or replacement. YGG reserves the right, before having to provide any obligation under this Product Warranty, to inspect the damaged or nonconforming Product.  Only YGG or its authorized service representatives may authorize any warranty services.  If YGG determines that the Product does not conform to the warranty in Section 2.1, then you will be advised as to the warranty service arrangement (i.e., field repair or manufacturer repair or replacement) and, in the case of manufacture repair or replacement, you will be assigned a " Return Materials Authorization (RMA) Number" and directed to send the Product to YGG or an authorized service representative at your expense.  You must (a) return the Product to YGG or the designated authorized service center in the original or equivalent packaging, (b) prepay shipping charges, (c) insure the shipment or accept the risk the Product is lost or damaged in shipment, (d) provide valid proof of purchase from a YGG authorized reseller or dealer (such as an original receipt, Product warranty registration card, on-line registration or other documentation YGG deems acceptable) and (e) your return address (please no P.O. boxes or route numbers).  Please write the RMA number in on the top of the package. If, after the expenditure of commercially reasonable efforts, YGG or its authorized service representative is unable to correct the noncompliance, YGG will replace your product with a comparable product that is new or refurbished.  YGG or its authorized service representative will return the repaired or replaced Product to you.  YGG will pay to ship the repaired or replaced Product to you if you use an address in the United States (excluding Puerto Rico and U.S possessions and territories).  Otherwise, YGG or its authorized service representative will ship the Product to you freight collect.  Any replacement under this Product Warranty will be warranted in accordance with this Product Warranty for (see Warranty Period table above) after the repaired or replaced Product is received by you or the remainder of the original Warranty Period, whichever is longer.  If YGG or its authorized service representative determines that the Product is not covered under this Product Warranty, then YGG or its authorized service representative will notify you and inform you of the service alternatives that are available to you on a fees basis.

2.4       Telephone/Web Support. During the applicable Warranty Period, YGG will make available to you telephone support between normal business hours Pacific time, exclusive of weekends and YGG holidays, to assist you in the use of the Product.  Telephone support services can be obtained by calling [(818) 575-3600] or by visiting [ampeg.com/supportand following the instructions on reporting a warranty issue. 

2.5       Exclusions. This Product Warranty does not apply to any problems or damage caused by or that result from:  (a) use of the Product not in accordance with the Documentation or this Product Warranty; (b) external causes such as accident, modification, damage, misuse, neglect, abuse, improper installation or other action of Customer or any third party; (c) services not authorized by YGG; (d) failure to perform preventative maintenance; or (e) use of the Product with items not provided by  or otherwise authorized in writing by YGG.  YGG does not warrant that the Product or Documentation is free from bugs, errors or deficiencies.

2.6       Disclaimer and Release.  THIS PRODUCT WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FOR STATE TO STATE (OR JURISDICTION TO JURISDICTION).  THE WARRANTIES, OBLIGATIONS, AND LIABILITIES OF YGG AND THE REMEDIES OF CUSTOMER SET FORTH IN THIS PRODUCT WARRANTY ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, OBLIGATIONS, AND LIABILITIES OF YGG AND ALL OTHER REMEDIES OF CUSTOMER, EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, WITH RESPECT TO ANY PRODUCT, DOCUMENTATION OR OTHER ITEMS OR SERVICES FURNISHED BY OR ON BEHALF OF YGG UNDER THIS PRODUCT WARRANTY, INCLUDING, BUT NOT LIMITED TO, ANY:  (A) IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; (B) IMPLIED WARRANTY ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF TRADE; (C) CLAIM OF INFRINGEMENT OR MISAPPROPRIATION; OR (D) CLAIM IN TORT (WHETHER BASED ON NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY OR OTHER THEORY). SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.  THIS WARRANTY WILL NOT BE APPLICABLE TO THE EXTENT THAT ANY PROVISION OF THIS PRODUCT WARRANTY IS PROHIBITED BY FEDERAL, STATE OR MUNICIPAL LAW.

Section 3.  Limitations of Liability

3.1       Force Majeure.  YGG will not be liable for, or be considered to be in breach of or default under this Product Warranty on account of, any delay or failure to perform as required by this Product Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by the other party). 

3.2       No Consequential Damages.  IN NO EVENT WILL YGG OR ITS AUTHORIZED RESELLER, DEALERS OR SERVICE REPRESENTATIVES HAVE ANY LIABILITY FOR ANY INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES OR FOR ANY LOSS OF PROFIT, REVENUE, DATA, BUSINESS OR USE IN CONNECTION WITH OR ARISING OUT OF CUSTOMERS USE OF THE PRODUCT, DOCUMENTATION OR ANY OTHER ITEMS OR SERVICES FURNISHED UNDER THE PRODUCT WARRANTY.  SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

3.3       Limitation of Liability.  YGG'S AGGREGATE LIABILITY WITH REGARD TO THE PRODUCT, DOCUMENTATION OR ANY OTHER ITEMS OR SERVICES FURNISHED UNDER THIS PRODUCT WARRANTY WILL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE PRODUCT.

Section 4.  Miscellaneous

4.1       Ownership. The Product and Documentation involve valuable IPR of YGG or its licensors.  No title to or ownership of any IPR in or to the Product or Documentation is transferred to Customer under the Agreement.  Customer will not attempt to reverse engineer any Product or component thereof or to otherwise misappropriate, circumvent or violate any of YGG's IPR. Without limiting the generality of the foregoing, YGG reserves all of its right, title and interest (including, without limitation, any and all IPR) in and to the Product and the Documentation.

4.2       Assignment.  Customer shall not assign any of its rights under this Product Warranty directly, by operation of law or otherwise, without the prior written consent of YGG.  Subject to the foregoing restriction on assignment by Customer, this Product Warranty shall be fully binding upon, inure to the benefit of, and be enforceable by the parties and their respective successors and assigns.

4.3       Applicable Law and Venue. This Product Warranty will be interpreted, construed and enforced in all respects in accordance with the laws of the State of California, without reference to its choice of law principles to the contrary.  The U.N. Convention on Contracts for the International Sale of Goods will not apply to this Product Warranty.  Each party hereby consents to the jurisdiction of the state and federal courts located in Los Angeles County, State of California, U.S.A. with respect to any claim arising under or by reason of these Standard Terms.

4.4       Entire Agreement. The Product Warranty, together with the Documentation and your invoice, receipt or the terms and conditions located at [ampeg.com/support/warranty], constitutes the entire agreement, and supersedes any and all prior agreements, between YGG and Customer related to the subject matter hereof.  No amendment, modification or waiver of any of the provisions of this Product Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby.  If this Product Warranty conflicts with any terms and conditions of the Documentation or your invoice, receipt or the terms and conditions located at [ampeg.com/support/warranty], this Product Warranty will prevail.